needed basics, missing clarity

Honestly the onboarding was kind of lacking the basics. I went through the training but still found myself lost at parts, especially around setting up the dialer and making calls. The instructions weren't clear enough for me to feel confident doing it alone next time. The only good thing was that the database feature was somewhat intuitive, so I could at least manage contacts. I wish the training had included more step-by-step examples or maybe some videos to help understand properly. I will probably need to ask for help again because the current support material didn’t really cover what I needed to know in simple terms.