Need to think twice before next time, honestly
Honestly, the whole sales and pre-purchase experience with WFHI left me a bit unsure if I would do it all over again without help. I started off thinking the sign-up and billing would be simple enough, but it involved more back-and-forth than I expected. The invoices took longer than I hoped, and the payment process wasn’t as clear upfront. On top of that, the telephonic support was sometimes slow to answer or gave answers that made me second guess myself. I also wasn’t confident at certain points during the onboarding training about moving forward without more help. I’m weighing if I should involve someone who knows the system better next time or try again alone. The software itself seems okay once set up, so that part worked out, but the initial stages could definitely do with more straightforward guidance. That’s mainly why I’m a bit hesitant about jumping in again without assistance.