need less wait, more clarity
Honestly, I found the support quite lacking. Every time I called, I had to explain my issue again and again, almost felt like starting from scratch each time. There was a lot of waiting on the line too, which didn’t help at all. I get that sometimes systems can be busy, but this dragged on for ages. What was missing really was any kind of proactive communication or follow-up. They never called me back like they said they would, so I was stuck wondering if my concerns were actually being looked into. The reps were polite but repeating the same questions over and over felt pointless. Also the invoicing process was not explained well, left me unclear about payment timelines and that added to the confusion. I wanted a smooth process, but instead it felt like a hassle every time I needed help. Honestly, I just expected quicker solutions, less repeat calls, and a bit more transparency on what was happening behind the scenes. Nothing fancy, just basic support that respects the customers time. Hopefully this is something they focus on improving in future updates because right now it’s pretty frustrating.