Navigating the training materials required some effort
I found the WFHI training modules to be functional, though locating the particular items I needed took some time. At first, the structure of the onboarding content was not immediately intuitive, and I needed to search a few sections before I found the details about the dialer and the calling tools. Once I understood where to look, the materials were straightforward to follow and captured relevant topics well. I spent extra effort to sort through the database guides since they were spread across several documents without clear cross-references. The automatic updates were mentioned in a separate notice rather than integrated directly into training sessions, so I had to look outside my initial materials to get updated info. Invoicing and payment were handled with little difficulty, and signing up was a quick process. Although it took some time digging through the resources, once I settled on the right materials, using the software became much easier. Overall, I’d say the training was adequate but not organized in the most user-friendly way, which added to the workload over the first few days.