2 out of 52 of 5Verified customerSupport and communication
Navigating support required more effort than expected
The wording in support messages and labels isn't terrible, but they sometimes feel a bit too formal or vague for quick understanding. Some labels on the dashboard took me a few tries to figure out whether they related to payments or software settings. On the other hand, the telephonic support was polite and at least tried to clarify when I asked questions. But overall I had to spend more time than I anticipated to decode the meanings and figure out what to do next, which slowed me down when I just wanted quick help using the dialer or database. So it's usable but definitely not as intuitive as it could be, requiring patience to get through.