Navigating sales process was mostly on me, quiet a learning curve
In approaching the sales and pre-purchase phase, I found myself having to figure out quite a bit on my own. The team was courteous and answered my questions when I reached out, but much of the initial research and decision making I handled independently. The signup and invoicing procedures were straightforward enough, yet there wasn't much guidance beyond basic instructions. I appreciated the availability of telephonic support, though I often resolved issues myself before calling. This required me to invest extra time understanding the software’s database features and calling tools before proceeding. While the automatic updates worked quietly in the background, I wasn’t always sure what changes had been applied until I explored the platform. Overall, the experience required a fair amount of personal effort to effectively utilize the product and training. Still, I recognize that this may align with the expectations set, and I’m gradually becoming more comfortable with the whole setup as I continue to learn.