Navigating issues required more effort than I expected
During my experience with the sales and pre-purchase phase, I encountered some challenges that weren't entirely smooth. When problems arose, especially regarding invoicing and accessing certain parts of the database, the process to resolve them felt somewhat cumbersome. There seemed to be a lack of quick clarification and I had to invest extra effort contacting support multiple times. While the automatic updates kept the software current, they occasionally introduced unexpected changes that complicated my workflow further. One aspect I can appreciate is that calling tools functioned reliably during this time. However, dealing with setbacks took a lot of my time and patience, more than I'd anticipated. The overall process was serviceable but definitely leaned toward requiring persistent follow-up to get issues sorted. I wouldn't say it was disastrous but it was far from seamless.