My verdict on the sales experience
So I went through the pre-purchase process with some expectations about what would be explained and how clearly it would be laid out. In general, the overview given was okay but not as detailed as I had hoped in some areas. Certain features were described briefly, and I had to ask some follow-up questions to really understand how they would fit with my remote workflow needs. On the plus side, the sales contacts were friendly and seemed willing to help, but I also felt at times they gave fairly generic answers rather than tailored info. The sign-up procedures and steps were spelled out enough for me to feel I wasn’t going in blind, though it took a moment to confirm the invoicing method and what exactly I’d receive. Overall, I think the clarity was decent but there’s room for improvement in making the information fully transparent upfront. I wasn’t left with a bad impression, but I wasn’t thoroughly impressed either. It was a mixed experience that I hope can get better for future customers.