My verdict is simple: mostly figured it out myself
I found the sales and pre-purchase phase to be a bit of a mixed bag. A lot of the essential details about the software and its capabilities I had to discover on my own through trial and error. The onboarding materials were helpful but didn’t cover every aspect as thoroughly as I would’ve liked, especially around the more technical database features and the calling tools. Despite that, I gradually pieced together how everything works well enough to get going. So honestly, working things out myself was the bulk of it, and I think that suits people who prefer hands-on learning anyway.