My confidence didn’t grow much with support
Initially, I hoped the support would guide me clearly through the setup and usage of the software, but my experience was somewhat frustrating. I tried contacting telephonic support a few times, and while the representatives were polite, their answers often felt vague or delayed. It was hard to get straightforward solutions, which left me feeling uncertain about how well I was using the features. The training sessions didn’t cover everything I needed to know either, so I found myself guessing about some processes. A positive was that the software did have clear invoices and the payment system worked without glitches, which helped me stay organized. However, because I wasn't confident about using the dialer and database features effectively, it impacted my overall experience. In the end, I am still not sure if I fully understand how the automatic updates affect my workflow, nor how to make the most of the calling tools. Despite some initial optimism, I felt my trust in the support system and the help it provided was limited after these early weeks.