My confidence after training is mixed but honest
I have to say, after going through all the training and onboarding, my feelings about my confidence level are pretty mixed. On one hand, the training sessions did clarify quite a bit about how the software, dialer, and database features actually work, which was helpful. I found the step-by-step flow mostly clear, and the automatic updates didn’t throw me off. However, I still find myself double-checking certain parts, especially configuration related to the calling tools. The telephonic support is there and tries to help, but I sometimes ended up feeling that I needed to figure things out on my own. So, I guess my verdict is that I’m somewhat confident but would like a bit more guidance before feeling fully assured.