Mujhe support team ki responsiveness surprisingly slow lagi
Main training aur onboarding program me shamil thi, aur overall jo sabse zyada surprise hua woh tha response time. Jab main help ke liye phone support se baat kar rahi thi, toh mujhe laga ki queries ka jawab dene mein woh zyada tezi nahi dikhate. Thoda sa delay tha har baar jab main clarification mangti thi, jise main zyada expect nahi karti thi. Training material apne aap me theek tha, aur dialer jo main use kar rahi thi wo kaafi acha function karta tha, is baat ko main appreciate karti hoon. Lekin utni smooth support experience nahi mila jitna ki maine socha tha. Database feature se data manage karna straightforward tha, lekin jab technical sawal aaye toh support thoda slow tha. Payment aur invoicing process me koi complaint nahi thi, wo theek tha. Main yeh nahi kehna chahti ki sab kuch bekar hai, par mujhe laga ki reply aur assistance thodi aur proactive honi chahiye thi.