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mujhe lagta tha support zyada fast hoga par aisa nahi tha

2 out of 52 of 5Unverified experienceSupport and communication

mujhe lagta tha support zyada fast hoga par aisa nahi tha

Toh main expect kar raha tha ki jab bhi main call karta support ko, vo jaldi se response denge aur mere questions clear kar denge without zyada wait karva ke. Par reality thodi different nikli. Main ne dialer aur calling tools ke baar baar use kiye, support team se contact karne ki koshish ki but response time thoda bulkul slow tha. Sometimes lagta tha ki chat ya phone support active nahi tha. Training ke time bhi kuch queries thi jo main raise kar raha tha, par wait karna pada feedback ke liye. Software ke automatic updates generally theek chal rahe the, par mujhe lagta hai ki agar support thoda proactive hota toh thoda user experience better hota. Database feature achha laga aur payment process clear tha, par mujhe support ke jawab intezar karna padta tha kabhi kabhi aur ye frustrating tha. Mujhe lagta hai ki in cheezon pe aur dhyan dena chahiye ki user ko jaldi assistance mile taaki wo apna kaam bina interruption ke kar sake. Main use karta rahunga par thoda better responsiveness chahiye thi.

Vedant MalikGoa, IndiaExperience: Published:
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Unverified experience

The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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