Mujhe laga support zyada helpful hoga, par waisa nahi tha
Jab maine support ka expect kiya tha, toh socha tha ki mainko turant aur clear guidance milegi, par experience thoda alag raha. Pehle call pe mujhe laga ki shayad main apne saare confusion clear kar paunga, par unhone sirf general instructions di, jo mujhe zyada madad nahi kar paayi. Baaki telephonic support ne kabhi kabhi mera doubt clarify kiya, par overall mujhe woh depth nahi mili jo maine sochi thi. Training sessions theek the, par solution nikalne mein support se jitna help chahiye tha, woh nahi mila. Onboarding mein thodi delays aayi jiski wajah se main thoda impatient feel kar raha tha aur database management mein bhi kabhi kabhi software ka response slow lagta tha. Payment aur invoicing process easy tha, woh main appreciate karta hoon, kyunki woh basic cheez thi jisme clarity thi. Phone pe generally jo baat hui usmein consistency thodi issues wali thi; kabhi lagta tha they understood, kabhi nahi. Overall mujhe lagta hai ki support service ne mera expectation pura nahi kiya, par poora system itna bhi bekaar nahi tha ki main use na karu. Par haan, agle waqt shayad main apne questions pe zyada khud depend karunga.