Mujhe laga support clear hoga, par confusion hi mila
Main soch raha tha ki support aur communication bilkul clear milega, kyunki product thoda technical lag raha tha mujhe. Lekin jab main unke labels aur wording ko samajhne ki koshish ki, toh bahut zyada confusion hua. Har jagah alag-alag terms use kiye the jo mere hisaab se consistent nahi the. Onboarding process mein bhi kuch steps explain nahi kiye gaye the achhi tarah, isiliye mujhe baar-baar call karna pada unko, par response bhi thoda slow mila. Dialer aur calling tools ko samajhne mein bhi dikkat huyi kyunki instructions bohot vague the. Support staff se baat karte waqt laga main apne baat ko repeat kar raha tha, but koi sujhav nahi mila helpful. Mujhe lagta tha ki automatic updates se feature improvements honge, par koi khaas farak nahi dikh raha. Overall main kaafi frustrated hoon kyunki expectations bahut thi par milne kuch alag hi mila.