Mujhe laga support better hoga, par bas jyada madad nahi mili
Main support team se thodi expectations lekar gaya tha, ki wo problem ko jaldi samjhenge aur turant solve karenge. Jab software me kuch glitch aaya, maine telephonic support ko request kiya. Wo bhi details me situation samajhne ki koshish kari, lekin mujhe lagta hai ki jo solution mile, wo itna satisfactory nahi tha. Matlab wo toh explanation deta rahe ki updates ke wajah se thodi dikkat ho sakti hai, lekin practical jo main karna chahta tha wo pura nahi hua. Training me mujhe sab kuch clear samajh aaya tha, par jab real use mein issues aaye toh mujhe laga ki support itna responsive nahi tha jitna maine expect kiya tha. Shayad mujhe zyada waits aur follow-ups karne pade, jabki main chahta tha ki simple issue simple hi rahe. Mujhe lagta tha thoda aur proactive help milegi, par mujhe baseline support hi mila.