Mujhe jo support mila, wo mere expectations se kam tha
Maine expect kiya tha ki jab bhi mujhe software ya dialer mein dikkat aayegi, support team turant help karegi aur main confident feel karungi. Lekin mera experience utna achha nahi raha. Telephonic support se baat karne par response time kabhi kabhi lamba tha, aur kai baar mujhe repeat karna padta tha apni problem. Training modules available the, par wo itne detailed nahi the ki main bina kisi doubt ke software samajh paun. Payment aur invoicing process theek tha, wo ek acha part raha experience ka. Automatic updates bhi smoothly hote rahe, isme koi dikkat nahi thi. Lekin overall main utni sure nahi thi ki jab bhi mujhe help chahiyegi, wo milegi. Support team se baatein karti hui meri confidence level improve nahi hui jitni honi chahiye thi ek paid software ke liye. Toh main soch rahi hoon ke agli baar koi aur option consider karungi jab tak support system better nahi ho jata.