Mujhe jo laga tha aur jo mila tha dono thoda alag the
Expected tha ki support jab bhi call karungi, wo turant samjhenge aur jaldi solution denge, par waise thoda alag experience hua. Jab system mei koi technical problem aayi to support ne patience dikhaya aur necessary checks kiye, par response time mujhe thoda slow laga, especially jab mujhe pehle basic queries ke steps repeat karne pade, jo mujhe already samajh aa chuke the. Training sessions ne mujhe kaafi basic ideas diye, par jab actual issue aaya, toh lag raha tha ki unhone bina zyada tayyari ke hi mujhe guide karna shuru kar diya. Database aur dialer ke features ko samajhne me thodi confusion hui, lekin manual updates ke baare mein bataana acha tha kyunki wo help karti hain agar kuch gadbad ho. Invoice aur payment ke processes kesu jagah smooth lage, par phone par support ka coordination thoda better ho sakta tha. Overall, jo expectation thi aur jo mila, usmein difference tha, par phir bhi support ka wait karna worth tha, kyunki kuch basic cheezein theek se handle ho paayi.