Much setup felt like ongoing hassle rather than one-off
The software access was granted quickly after sign-up, but the setup process required repeated adjustments over several days. I found that much of the initial configuration was not a single step but needed ongoing tweaking, especially to get the calling tools and dialer working to a suitable standard. The database function required manual corrections repeatedly which increased the workload. Although training was offered, the support was not always timely enough to prevent delays. Automatic updates happened regularly, but sometimes caused unexpected changes in feature behavior that I had to re-learn. The invoicing and payment procedures were straightforward, which was a positive aspect. Overall, the experience involved a continuous level of attention to maintain proper software functioning rather than a clear-cut setup phase followed by smooth use. Something like an improved onboarding or better initial configurations might reduce the ongoing effort required here. The promise of a streamlined process felt unfulfilled because of this recurring maintenance element.