Much longer onboarding than expected
I expected to get started with the training fairly quickly, but it took quite a while before I could comfortably use the software. The onboarding flow had multiple checkpoints, and I had to refer back to earlier modules repeatedly to understand the dialer interface thoroughly. While the trainers were patient, the sessions felt lengthier than I anticipated, which was frustrating because I was eager to be productive sooner. I think the database features deserve more focus earlier in the process since they are crucial to managing calls efficiently. It wasn’t entirely negative, though, because the automatic updates kept the system running smoothly as I learned. Still, the pace and complexity slowed my initial progress considerably. I appreciate the effort but wish the training and onboarding could be more streamlined for newcomers.