Much effort needed but not really what I expected

Much effort needed but not really what I expected

Starting the training, I thought it would be more guided but I found myself mostly following instructions that were sometimes unclear. The onboarding process was not very smooth; I had to rewatch videos and redo some steps involving the dialer. The database feature did not match the descriptions I had read before purchase, which added to the confusion. Telephonic support was available but not always quick to respond. I did appreciate the automatic updates that kept the software current without manual installation. The invoicing and payment process was straightforward, which was one good part of the experience. Overall, it required more effort than I expected to reach basic confidence in using everything properly.