Mostly What I Expected, But Missing a Couple Things
Before starting with the software, I imagined a more guided onboarding flow that would hold my hand through every step. Instead, while the initial sign-up and invoice generation matched what I expected—simple and streamlined—the integration of the dialer within the system felt a little rough around the edges. Features like the automatic updates and database access were much better than I had thought they would be, truly helping me keep my workflow organized. However, I was surprised that the telephonic support wasn’t always quick to reply, which made some parts take longer than expected. I had hoped for a few more interactive training materials, maybe some step-by-step videos to ease the learning curve. Overall, it was a positive experience but with room for improvement. I guess what was mainly missing was a more supportive, responsive help experience alongside clear, progressive instructions.