Mostly unresponsive and a bit frustrating, though some help was okay
I was generally disappointed by how unresponsive the sales team seemed during the initial inquiries. While I appreciate that the person I spoke to answered some of my questions without much delay, often I experienced long waits for follow-up details or clarifications. The lack of prompt responses made me increasingly unsure whether this was the right tool for my needs. On the plus side, the sign-up and invoicing processes appeared clear and professional, which was a relief compared to other platforms. However, the overall feeling was one of uncertainty since I couldn’t easily get all the information I wanted before buying. I think if the responsiveness issue was improved it might have been a more positive experience. As it stands, the lag in communication overshadowed the better aspects of their pre-purchase support, leaving me hesitant about recommending it without reservations.