Mostly smooth training but some self-learning needed
The training and onboarding for the WFHI software offered a solid foundation, but I found myself having to figure out several advanced features on my own. The initial modules for setting up the calling tools and using the dialer were well-structured and easy to follow, which was definitely a plus. However, when it came to integrating the database with ongoing workflows, the details weren’t as fully explained, requiring extra time to explore and understand by trial. This aspect made me feel that the training could be improved by adding more in-depth examples or guided practices. Overall, the onboarding was effective enough to get me started comfortably, but not entirely self-sufficient without some independent troubleshooting. Regardless, the regular automatic updates helped keep things current without needing extra effort on my part.