Mostly smooth sequencing, except the surprise delay on payment
I found the sales and pre-purchase steps to be well organized, generally moving along in a logical and sensible order. The sign-up was fairly straightforward and invoicing done punctually, which set a good tone for what was to follow. I appreciated the clarity in the initial explanations of how the training was intended to proceed and the software would update automatically with new features. However, when it came to the payment step, there was an unexpected hold-up that did stand out. It wasn’t fully clear at what point the invoice became active or the exact payment methods supported, which briefly interrupted the flow. Aside from that, the call tools and database demo during pre-purchase gave me a good understanding of what to expect once onboarded. The support options and priority assistance were communicated early enough to reassure me about ongoing help. Overall, I liked the design of the purchase journey, although they could tighten the clarity on the payment logistics for smoother finalization.