Mostly smooth sailing with just a couple of moments of figuring things out
The support and communication experience with the WFHI software was largely positive, although I did find that I had to solve a few challenges on my own. When I first signed up, the onboarding guided me through the initial setup quite clearly, but later, when I encountered a couple of issues with the dialer function, I had to dig through the help resources rather than getting immediate assistance. Calling the support team was helpful once I got through, and their advice resolved the problems. However, my initial expectation was that the telephonic support would be more proactive and detailed during those early hiccups. Overall, I felt the system was well documented enough to rely on myself for quick fixes, but a bit more thorough communication from support at the start would definitely have made the experience more seamless. Despite this, the automatic updates have been a welcome feature, keeping the software current without extra effort on my part.