Mostly smooth sailing but wished for a bit more hand-holding
I'm feeling generally good about how the support and communication worked when I started using the software. The onboarding process was clear enough that I didn't feel totally lost, and most questions I had were promptly answered by the telephonic support team. I appreciated that the support was available and responsive, but I did have to figure out several steps on my own without much initial guidance, which made the early days a little challenging. The calling tools and dialer functioned reliably, which made my workflow far easier to manage. However, I did notice that updates sometimes changed the layout or features with little prior notice, so I had to adjust quickly. Overall, it gives me confidence but I wish there had been a bit more proactive communication, especially about training nuances and new features. Still, I'm glad I gave it a try; the smooth service experience balanced out the early self-guided learning curve. I'd say it feels like an organic process where I manage much but have dependable help if needed.