Mostly smooth onboarding, though some things I figured out myself
My overall experience with the training and onboarding felt pretty smooth but there were moments when I had to figure out certain features by myself. The initial sessions were well-guided, and the layout of the software was easy to follow. However, when I reached the part about managing the database and setting up the dialer tools, there wasn’t as much direct guidance. I ended up experimenting with options to understand how automatic updates would impact my workflow. It wasn’t frustrating, just a bit more trial and error than I expected. Telephonic support was available when I needed help, though it was mainly for specific questions rather than step-by-step instructions. So, in one phrase, the whole process felt like a supportive framework with some room left for self-discovery, which suited my working style overall but might not suit everyone.