Mostly smooth onboarding, but ongoing adjustments needed
Starting with the training and onboarding, I felt that the initial setup was pretty comprehensive and covered most of what I needed to get the software going. The step-by-step videos and guides made the initial database setup, the dialer configuration, and the first calls quite manageable. That said, after the one-off setup, I realized that ongoing adjustments are necessary, especially when dealing with the automatic updates which sometimes changed the user interface slightly. It's good that the software keeps improving itself, but it meant I occasionally had to relearn parts of the dashboard or adapt my workflow. Also, while telephonic support is available and generally helpful, I did encounter a few moments where getting immediate answers was a bit slow, affecting some of the daily usage confidence. Still, the invoicing and payment side of things was easy enough not to cause extra hassle during setup, which is a relief. Overall, I feel positive about how much got done early on, though some patience is needed for staying up to date with changes and making small tweaks here and there.