Mostly smooth but some little waits felt frustrating
Reflecting back on my experience with their telephonic support, I appreciated the careful attention but sometimes it felt like I had to repeat myself more than I expected. Over the course of a few weeks, the support staff usually understood my issue, but occasionally the waiting between calls or explanations dragged longer than necessary. It seemed that updates to the software might have created small hiccups as well, since some steps didn't go as quickly as promised during onboarding. Still, when it came to getting help through the dialer and database features, the responsiveness was generally solid. I think with slightly trimmed wait times and fewer repeats, the journey would have been smoother overall. All in all, I felt well supported, but a bit more efficiency on communication would have elevated the experience.