Mostly smooth but a little self-navigation was needed
I was generally pleased with the training and onboarding process, which felt quite streamlined overall. The onboarding flow introduced the main features in a sensible sequence, and the training modules were clear though a bit broad at times. However, I did find myself having to figure out certain details on my own, especially when it came to integrating the calling tools with the database. For instance, during the second day when I tried to optimize the dialer settings, there wasn't explicit guidance, so I had to experiment quite a bit until I felt comfortable. Apart from that, the automatic updates were smoothly handled without disrupting my progress, and the telephonic support was there whenever I needed clarity, albeit I found the waiting time slightly longer than expected. All in all, the process felt efficient, though a touch more handholding during specific steps would have made it fully seamless.