Mostly satisfied, slight mismatch with my hours
The entire sign-up and onboarding process with the software was smooth, and the training offered was helpful, but I had some mixed feelings about how well the calling tools aligned with my actual working hours. I work part-time, and I needed to customize the dialer and database features to reflect the relatively short windows when I’m active. While the dashboard allowed me to adjust timing and manage my calls adequately, it felt like the default setup anticipated longer hours or perhaps a different schedule. This meant I occasionally had to tweak settings to avoid overlaps or missed calls. The automatic updates were seamless and didn’t interrupt my workflow, so that was a definite plus. Invoicing and payment processes were clear and efficient too, which saved me time. I appreciate the responsive telephonic support that helped me navigate these timing issues quickly. Overall, the software and training did the job well for my needs, just the actual hours compatibility could be better streamlined to fit varied working patterns exactly, without requiring manual adjustments.