Mostly reliable support but sometimes slow responses
Using the software over the last few weeks, I found the telephonic support generally helpful but not always prompt. On most days, when I encountered issues with the dialer or database sync, the support team was able to guide me clearly through troubleshooting steps. Their explanations helped resolve problems without much hassle. Yet, there were occasions when wait times on calls felt longer than expected, which was a bit frustrating during busy periods. I understand delays can happen, but quicker assistance would improve the overall experience. That said, automatic updates usually didn’t disrupt my workflow, and the system’s stability day to day was quite steady. The communication around new features or scheduled maintenance came through in advance, which I liked. Honestly, I would tell a friend that the service is worth considering if they can bear occasional delays. The invoicing and payment process was straightforward, and I had no trouble completing sign-up in one go. Minor hiccups now and again but nothing that significantly affected productivity. Overall, it’s a solid software package with decent support and room to improve turnaround times.