Mostly quick to start but initial support was slow
The overall process to start using the software was positive, but I noticed one part that stood out. Signing up and setting up my account was mostly smooth, and the invoice process came with clear instructions. However, when I reached out to telephonic support to clarify a few details with the database and dialer, the response was slower than I expected. It took longer to get through on calls and sometimes I waited more than I liked. After I got connected, the staff were helpful and resolved my issues with patience. Training sessions explained the automatic updates well, and the onboarding flow was logical. Still, that initial delay in communication slightly overshadowed an otherwise straightforward start. Hopefully, the response time improves going forward because the other aspects of the software have been good so far.