Mostly positive but figured out a lot on my own
I was quite enthusiastic about starting the training and onboarding, and overall it felt quite promising initially. The training sessions covered the basics well, showing how to use the software and the database feature for managing calls. However, I found that beyond the introductory parts, many aspects had to be learned through trial and error, especially when it came to dialer settings and integrating updates. The onboarding flow was straightforward but didn’t explain some nuances I discovered only by working through the system myself. Telephonic support was helpful for some questions, but I still spent a fair amount of time figuring things out independently. Despite this, I appreciated the overall design and usability which made self-learning easier. So while it wasn’t perfectly guided, I came away feeling positive about what I gained and confident enough to keep using the software effectively.