Mostly one-time setup, but ongoing support left me hanging
The initial setup support was acceptable, providing the basic guidance I needed to get started with the software and the database. However, once that phase was done, I found there was little ongoing communication or proactive check-ins from support. Whenever I encountered issues later during use, calling the helpline sometimes meant long waits or receiving scripted responses not tailored to my problem. This made me feel like after the initial onboarding, I was largely left to manage on my own despite needing help. While basic telephonic assistance was available, I was hoping for more consistent follow-up and priority treatment especially since the software updates sometimes caused unexpected glitches. Overall, the support experience feels uneven; good for starting out but lacking depth while actually working through daily challenges.