Mostly okay but support hours could match user needs better
My overall experience with support was a bit of a mixed bag, honestly. I found that the telephonic assistance was quite helpful when I managed to get through, and the training materials they offered were thorough enough to cover many basic questions I had. But sometimes, the timing of live support was tricky for my schedule. I tend to work odd hours, and there were occasions when I needed quick help but couldn't reach anyone on the phone. It felt like the support hours didn’t fully align with the time I was actually using the software. Also, follow-ups were sometimes slower than I expected, which added a bit to the wait. On the plus side, the automatic updates to the software seemed to keep improving the experience without me having to do anything. So while the support itself was solid in quality, the availability aspect left me hoping for more flexibility to match real-world work hours better.