Mostly matched my work hours well enough
I found the support and communication from the team to be fairly aligned with my actual working hours, which was useful. At times, responses came during the hours when I would be active, so it fit well into my schedule and allowed for reasonably timely clarifications or help. However, there were a few occasions when the timing mismatch caused delays in resolving issues because the support staff’s availability didn’t fully overlap with my calls or working windows. Still, overall the availability did not feel too out of sync with my workflow, and they promptly flagged busy hours. The onboarding communication was also generally clear, though a couple of details took a bit of back-and-forth when the timing didn’t line up for a quick reply. It was a mix as some parts worked smoothly and others less so. I appreciated the polite approach and patience I encountered, which made the experience balanced despite occasional inconvenience. So while it wasn’t perfect when it came to matching my work hours, it was good enough to keep me moving forward without major disruption.