Mostly matched expectations; database stood out
Before signing up with WFHI, I had some expectations about how their sales and pre-purchase process would go. On one hand, it was fairly straightforward: signing up, getting my invoice, and making the payment all happened without any real hiccups. The training offered was useful and helped me understand the software well. On the other hand, I wasn’t expecting the database feature to be as seamless and integrated as it turned out to be — that was a pleasant surprise. The calling tools and dialer worked well during my trial, and while there were slight learning curves, nothing too distracting. Support was available when I needed to check on a few things, which added reassurance. The automatic updates didn’t interrupt my work, which I appreciate. So, while the core sales and onboarding met my expectations adequately, the database was definitely the feature that stood out and exceeded what I thought I’d get initially. This made me feel more confident in fully adopting the workflow software.