mostly matched expectations but with a small snag
So I was pretty excited before signing up since it seemed like their software and training matched what was advertised online. The sign-up and invoicing process went smoothly which helped me start quickly without much hassle, and the onboarding sessions were practical enough to get me familiar with the basic workflows. I liked how the dialer system integrated with the database — it really helped organize my contacts better than some older apps I’ve tried. What was a bit less great was the telephonic support; while they were friendly, sometimes I felt I had to wait longer than expected for answers, which slowed me down a bit on days I really needed quick help. Also, the updates automatically applied in the background worked fine most of the time but once or twice changed some settings I had customized, so I had to reset them. Aside from that, the software generally worked well and training was clear enough not to lose me. So while I’m happy overall, I’d say there’s just a minor hiccup on support responsiveness that could be smoother.