Mostly helpful but missing proactive troubleshooting guidance
I initially encountered some problems during the sales and pre-purchase phase, where the software setup didn’t align perfectly with my expectations. When I reached out for support, the team was polite and willing to assist, walking me through steps to fix the dialer and database issues. They patiently explained several manual workarounds as automatic updates hadn’t resolved the glitches I faced. However, I felt the process was somewhat reactive rather than proactive since I had to keep following up to get clear solutions. The onboarding flow could have included more troubleshooting tips, avoiding a few days of trial and error from my side. While payment and invoicing went smoothly with clear instructions, the customer support did not proactively flag some common configuration errors which could have saved time. I see the potential here, and the training was informative, just missing that extra layer of anticipatory assistance. Overall, I got through the problems eventually, but I think a more thorough pre-purchase guide or checklist about common pitfalls would benefit new users a lot and make the experience less stressful.