Mostly good support but missing night hours
I liked how the support team generally fit into my working hours because they were available during the day when I mostly used the calling tools and database. The telephonic support was easy to reach and quick to respond while I was working, and they explained things well in a casual manner when I had questions about the software updates or dialing features. I found it quite straightforward to ask for priority assistance if a problem affected my ongoing workflow. However, what I really missed was coverage during the late evening or night hours. Since sometimes I work late, it would be helpful if support were reachable then, but usually they weren’t available which meant I had to wait until the next business day to get help. This limitation was a bit frustrating because sometimes a small issue could have been fixed immediately if help was around. Still, overall, the way they communicated while present was good and reassuring, so I stuck with it even though I wished for that extended availability.