Mostly good but had to figure some steps on my own
My experience with WFHI’s sales and pre-purchase process was mostly positive, but I did have to work out a few things by myself. The sign-up and payment steps were straightforward enough, and the software’s basic functions were explained clearly. However, when it came to the more advanced tools like the dialer and database features, I felt I was left to explore on my own a bit more than I expected. The initial training was decent, but I wished there had been more guidance on how to integrate these tools effectively into my workflow. I especially noticed this when automatic updates changed some settings — I had to figure out what had changed without much support. Although the general customer service team was quick to respond, the personalized assistance I needed wasn’t always available. The part that stood out most was that I had to pause and solve little issues myself instead of having a seamless, guided experience. I would recommend them but with the reservation that some self-learning will be required.