Mostly frustrating payment follow-up process
Dealing with billing and payments for WFHI has been mostly annoying due to the amount of waiting and repeating information required. Each time I tried to clarify something about an invoice or payment method, I found myself having to explain my issue again to different agents over the phone, which made the process much longer than it should have been. The hold times were sometimes excessive, especially when I was on important calls with the support team. To be fair, the actual invoice details were usually correct and straightforward, so at least that part was fine. The online payment gateway worked without glitches, which saved me from further hassle. However, the repeated need to verify my account and double-check information before proceeding got tiring quickly. It felt like the entire process lacked proper streamlining, which is a pity because I was hoping for a smoother onboarding and payment setup phase. I appreciate that the company aims to be thorough, but the way the payment support plays out left me with more frustration than confidence.