Mostly fine onboarding but might need help next time too
To be honest, I believe I’ll need help again with the platform even after going through the training now. The onboarding was well-structured enough to get me started—setting up the database and testing the dialer was mostly smooth. The instructions were clear, but some of the terms and steps were a bit ambiguous, which made me pause or double-check things at times. Automatic updates rolled out without fuss, so that aspect felt seamless, and the invoicing and payment processes were easy enough to follow without extra assistance. Nevertheless, I’m aware that when I dive deeper into the calling tools and explore advanced features, I might require support again. The training covered everything in a good sequence, but certain explanations could be more simplified, especially the labels on the dialer settings. Still, support was accessible and responsive during onboarding, so I’m confident that if I hit a roadblock, they’ll be there to help. Overall, a solid start to using the software, but I won’t be surprised if I reach out again for some guidance down the line.