Mostly figured out myself but setup was manageable overall
When I first got access to the WFHI software, I expected a bit more detailed guidance to get me started quickly. Instead, I found myself figuring out a majority of the dashboard and calling tools through trial and error. The onboarding material was helpful but sometimes vague about how the automatic updates would affect my current settings. It took me a few days to comfortably navigate the database feature and understand how the dialer integrates with it. The sign-up and payment process was straightforward, with invoices arriving promptly and easy to manage. Telephonic support was available but sometimes not immediate, so I only contacted them for significant issues. Despite the initial struggle, the software did meet my needs, and now I feel comfortable using it regularly. If I had the choice again, I would likely go through the onboarding myself but do wish there was more step-by-step instruction to avoid the learning curve. Overall, it was a positive experience, and I expect to continue using the platform due to its functionality and flexibility even though it required some self-guided learning.