Mostly figured it out myself with just a bit of support missing
The telephonic support was there, but honestly, I felt like I had to do quite a bit of the troubleshooting on my own. While the team was polite and provided some guidance, there wasn’t always the level of hand-holding I was hoping for during the early days. I understand it's a software and training service rather than a dedicated helpdesk, so some self-initiative is expected. I found the documentation useful but sometimes lacking in detailed step-by-step explanations for certain less common features like using the dialer in different contexts. That said, once I got past the initial learning curve, I found the software itself quite flexible and helpful for managing my remote workflows. The invoicing and payment process was straightforward and well set up, which took one big thing off my mind. Overall, I appreciate the warm tone of the support but would have liked a bit more proactive guidance, especially when dealing with the automatic updates which sometimes changed things without much notice. It's a mostly smooth experience, just with room for improvement on support depth.