Mostly felt like figuring it out blindly
I had quite a frustrating time with WFHI’s software as it often felt like I was expected to know things on my own. There was one specific occasion where I struggled to understand how to properly use the dialer alongside the database features; without guidance, I had to search through different menus and settings to figure things out. The automatic updates occasionally changed layouts, which added confusion instead of simplifying. Aside from that moment, much of the system felt like I was left to explore without much clarity or walkthrough. Support was available by phone but felt a bit generic and wasn’t really proactive in pointing me toward resources or best practices. The whole experience came across as a bit overwhelming without enough structured help; I often wished for clearer onboarding or step-by-step training instead of trial and error. While the software has potential, my overall impression was that I was mostly responsible for making sense of things without clear direction, which was disappointing.