Mostly confident yet some lingering doubts
After communicating with the sales team and browsing the WFHI offerings, I felt fairly confident about the decision to purchase the software and training package. The explanations were mostly thorough, and I appreciated that they did not shy away from clarifying fees associated with invoicing and payment. The onboarding flow was detailed during the discussions, which helped set proper expectations. However, I would have preferred a bit more transparency on what kind of telephonic support is available throughout the user experience. There was some ambiguity about when one might receive priority assistance or how rapid the response might be. This minor reservation slightly tempered my full confidence, as I prefer to be prepared for all contingencies. Yet, the overall professionalism and clarity of information did ease many of my concerns. On balance, I would say I trust the process, though a touch more detailed info about the after-sales communication would be welcomed.