Mostly confident after exploring the whole pre-purchase process
When I first signed up with WFHI, I felt quite positive because the sign-up and payment steps were really clear and straightforward. The invoicing system kicked in promptly and I appreciated that there were no hidden complexities around the charges. As I went through the training modules and onboarding, I felt informed about how to use the software, especially the database and calling dialer. However, at times I wished there were more video guides or live demos to fully grasp some features. The sales team was supportive but I still had a few questions that took a bit to get answered through telephonic support. That said, once I got comfortable with the interface, I felt pretty confident that the software would fit my remote workflow. There was this little lag in understanding how some automatic updates affected ongoing processes, which could’ve been clearer upfront. Overall, I am happy with my decision but there’s room for improvement in pre-purchase communication and educational support.